Mount Washington Alpine Resort

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Position: Snow School Dispatcher
Department: Snow School
Status: Seasonal Winter FT
Posting Date: Nov-15-2019

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        Copy and Paste Resume        
  Full Application Form        
     

JOB DESCRIPTION

Snow School Dispatcher

PRIMARY OBJECTIVES:

On a daily basis it will be your responsibility to organize all aspects of the Snow School database in order to effectively allow all sales areas such as the Call Centre, Groups, Snow School and Mountain Kids, to maximize their bookings.

SCOPE:

  • Organize daily instructor assignments based on bookings in Siriusware.
  • Produce lesson sheet assignments for Snow School Supervisors at specified line-up times.
  • May be required to assist the Snow School Supervisors or Snow School Manager in organizing the lesson meeting place and/or conducting “line-up”.
  • Keep accurate records of instructor lesson assignments and reasons why instructors may take time off work i.e. sick, asked to be off, injured, etc.
  • Monitor present and future lesson booking, closing off and limiting lesson numbers when required.
  • Liaise with Snow School Supervisors regarding staffing numbers, issues, etc.
  • Communicate with the Snow School Supervisors regarding group bookings, program start dates and other such events which would affect daily operations of the Snow School.
  • Allocate lessons to the appropriately qualified instructors to ensure the Instructors are being utilized in a way that is best for the business.
  • Assist in other department operations when required.

QUALIFICATIONS:

  • The ability to remain calm under stressful and high volume situations.
  • Computer literate and able to learn large amounts quickly and to ‘think on your feet’.
  • Exceptionally knowledgeable of all resort-related information including: hours of operation, events, promotions, and Snow School programs.
  • Excellent oral and written communication skills, previous dispatching or admin experience considered an asset.
  • Excellent problem-solving and multi-tasking skills are required.
  • Previous knowledge of the sales program “Siriusware” is a definite asset.
  • CSIA/ CASI Level 1 qualification is an asset.
  • Efficient in basic radio use.
  • Scheduling flexibility  
  • Mature, friendly, and well-groomed.

RESPONSIBILITIES:

The Dispatcher is expected to adhere to the policies of Mount Washington Alpine Resort and the Snow School (where applicable).  You are expected to do your best at all times, if you have questions, concerns or criticisms, please speak with the Snow School Supervisors.  The Manager’s office is ALWAYS open.  Please feel free to stop by if you have a problem or comment, as your opinions, concerns and suggestions for improvement are welcome.


Select Application Method
        Copy and Paste Resume        
  Full Application Form        
     

Optional application method, fill out application and leave it at the Alpine Lodge Administration Office with a resume, or e-mail your resume to jobs@mountwashington.ca. Thank you to all that apply, please note only applicants selected for an interview will be contacted.

If you have any questions, please email us.

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Mount Washington Alpine Resort