Mount Washington Alpine Resort

Job Posting Details

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Position: Supervisor, Outdoor Operations
Department: Nordic Operations
Status: Seasonal Winter FT
Posting Date: Sep-10-2019

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        Copy and Paste Resume        
  Full Application Form        




Delegate daily staff assignments, attend departmental meetings, assist in training and liaise between the Outdoor Operations, Ticket Checking/Toboggan Attendant and indoor staff. Enforce all rules, regulations and policies of Mount Washington Alpine Resort and be responsible for the daily operation of the Nordic Outdoor Operations in conjunction with the Manager. The Supervisor, Outdoor Operations is expected to adhere to the policies and procedures of the Nordic Centre and Mount Washington Alpine Resort at all times.


  • Train new employees ensuring they have all the tools they need to be able to provide exceptional customer service.
  • Daily supervision of both Outdoor Operations staff and Ticket Checkers/Toboggan Attendants with assistance from the Manager when needed.
  • Function as a point of contact for all outdoor staff, assisting with questions as well as guest and program-related issues.
  • Delegate and/or perform general janitorial duties as needed.
  • Maintain appropriate staffing levels to achieve budgeted results and adjust to business volumes as needed.
  • Communicate and liaise with other Supervisors for guest service issues and/or trail/outdoor-related questions.
  • Assist in dealing with monetary tasks/issues such collecting change when required as well as record and report all Cash Room-related concerns to the Manager.
  • Help monitor the Nordic email and phones lines; return messages, provide answers to guest inquiries, book lessons, etc.
  • Provide regular and timely feedback to team members.
  • Ensure staff breaks are covered and ensure the operation runs smoothly even if guest numbers exceed what was planned.
  • Deal with unique guest inquiries or problems that have been escalated.
  • Proficiently use the POS system, Siriusware, to process all sales and complete payment when needed.
  • Lead Morning Meetings along with the Supervisor, Indoor Operations in the absence of the Manager.
  • Daily building safety checks of the Raven Lodge.
  • Clearing snow from all walkways and decks.
  • Lead snowshoe tours as Snowshoe Guide as and when needed.
  • Support the Nordic Rental department as and when needed.
  • Assist with end of the day trail sweeps.
  • Set up and maintain trail signage on Cross-Country, Snowshoe and Fat Bike trails.
  • Maintain the Snowshoe and Fat Bike trails, reporting any hazards to the Manager.
  • Perform additional duties such as assisting in the Retail, Rentals and Cafe areas as required.
  • Be prepared to switch location at no notice depending on guest volume and weather.


  • Post-secondary education in Tourism, Hospitality and/or Adventure Tourism is an asset.
  • Demonstrated leadership qualities and the ability to make decisions that balance value to our guests and profitability to the resort.
  • Scheduling flexibility and the ability to work more than 8 hours a day is required.
  • Exceptional knowledge of all resort-related information including hours of operation, events, promotions, and Nordic programs.
  • Previous experience providing leadership and coaching to employees.
  • Excellent knowledge of the Comox Valley and surrounding area as well as a passion for people and the outdoors.
  • The ability to remain calm under stressful and high-volume situations.
  • Mature, friendly, and well-groomed.
  • This position is a physical one that requires grasping, standing, sitting, repetitive motions, lifting, listening as well as hearing ability, and visual acuity.
  • Be able to work outside daily, in all weather conditions.
  • First Aid certification is an asset.


  • Business Acumen: ability to understand the business implications of decisions and the ability to strive to improve organizational performance. Awareness of business issues, processes and outcomes as they impact the guest’s and the organization’s business needs.
  • Improving Operations: ability and motivation to apply one’s knowledge and past experience for improving upon current modes of operation within Mount Washington Alpine Resort.
  • Leadership: has the desire to lead others, including diverse teams. Sets direction and operates in keeping with an understanding of the industry, political climate, market dynamics and business priorities of the company.
  • Empowerment: ability to share responsibility with individuals and groups so that they have a deep sense of commitment and ownership.
  • Change Management: ability to support a change initiative that has been mandated within the organization. Can provide the ongoing guidance and support that will maintain enthusiasm and commitment to the change process.
  • Holding People Accountable: can set high standards of performance and holds team members, outside contractors, industry agencies, etc., accountable for results and actions.
  • Communications: Openly communicates in an honest, persuasive and articulate manner.
  • People Skills: Treats people fairly, with dignity and integrity, to promote commitment and productivity. Develops others by providing a supportive growth environment and by coaching and mentoring. Demonstrates effective interpersonal skills and works cooperatively and effectively within and across organizational units to achieve common goals.
  • Relationships/Guest Focus: Seeks and builds internal/external relationships and collaborations. Brings excellence to internal or external guests by focusing efforts on discovering and meeting their needs.  Delivers and trains customer service as described in the Above and Beyond program.
  • Results Focus: Focuses efforts on achieving quality results consistent with the MWAR current and future business strategies.

Select Application Method
        Copy and Paste Resume        
  Full Application Form        

Optional application method, fill out application and leave it at the Alpine Lodge Administration Office with a resume, or e-mail your resume to Thank you to all that apply, please note only applicants selected for an interview will be contacted.

If you have any questions, please email us.

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Mount Washington Alpine Resort